Four Points by Sheraton Guangzhou Financial City, Tianhe

Nice Hotel, but over charged on everything, for everything.

Staff tried to charge us twice for our stay. They over charged on laundry and it was 2 days late. Very expensive and we got charged for everything, so many surprises expenses and not cheap at all!

I want to praise hotel stuff particular Fancy Zhao, Irene, Kiki Raymond. They are to kind and always at service. Fancy Zhao spend 3 hours with me to set up Alipay, also other help us with Didi payment since we don't set up Alipay work properly.

Maybe location

Some of the staff were pleasant.

They kept charging My card and cancelling my deposit to recharge my card for the full amount again when they could just have added any extra charge to what I had already deposited. The debit and cancellation meant my card exceeded the limit because the monies don’t go back to my card until the end of the month. Other hotels I stayed in China just took the extra charges only when I am checking out. They never canceled the original charge to make a fresh charge. This was frustrating and caused me problems because I have to find alternative mode of payment for my next hotel.

Nice hotel but far from the restuarants and food hub

There’s a hidden charge when we checked-in.

Really affordable breakfast variety, clean and comfortable and wide rooms

Far a bit from city center and attraction points.Also no any grocery or mall nearby

Breakfast options was not so many , specially for Vegetarian. Should keep more options like french toast..etc

Room was only either bath tub or shower room. Normally 5 star hotel should have both.8

The lobby was very grand, including the lift lobbies, dining area, gym and pool were nice too. Housekeeping was good and done promptly. Nearest amenity was only a convenience store near the school, around 5 mins walk, but it is enough and operates till 12:30am.

Looking at the design of the lobbies and the facilities, i thought the room itself would be fantastic too. However, the design of the rooms and appliances used were old-fashioned and not as modern as the hotel looks. Also, the toilet seat-pan was not heated and it was quite a shock everytime we used the toilet as we went during winter. However, a major problem was the electricity cut-off during the last day of our stay, where we were informed on the day itself that the whole building’s electricity will be cut off from 1-5am due to emergency drills, where the lights went out completely at 1:05am, no heater, no aircon, no ventilation. We could not shower or brush our teeth, and had to go to sleep immediately while relying on our phone’s torchlight. It was difficult to sleep and we woke up in the middle of the night several times due to the poor ventilation and heating. To make things worse, we had to catch a flight the next morning. This experience was a shock to my family as we didnt expect this to happen in a four-star hotel, especially with the late notice and no form of compensation.

nice swimming pool, variety choice breakfast but quite expensive. staffs were helpful and friendly.

i booked a non-smoking room but they allocated a room with badly smoking smell. i asked to open the window for fresh air,but still the smell remained fpr the rest days of my stay. i thought they need to deep clean the carpet to remove the smoke smell. hotrl's location is not so good and not many restaurant and shops nearby. little bit far from sanxi mtr station.

It was near a metro dtation

The room was dirty, the breakfast was not very nice. The staff were rude

Nice staff. Big room. Massage was excellent.

Breakfast could have been better. Not so many choices for European visitors.

Everything, food, staff

There was no bathroom scale to check our body weight.

Everything was nice , location, breakfast, amenties

Everything was good, no complaints

Everything’s great except that we paid higher at the property due to high season because of the canton fair. Then we did not get the room with the bath tub as opposed to what we have booked at booking.com where it supposedly showed the bath tub as part of the features of the room under our reservation

Tidy and clean room. Warmed welcome staffs service.

Car park spot a bit messy.

CleanlinessKing-size bedAmenities kit replacement

Breakfast choices are extremely unsatisfactory Lifts are slowRoom service menu was not accessible through QR code scan from roomInternational TV channels are not availableMini bar was not availableRain shower was not operational

The rooms, the view, the spa, the house keeping and main restaurant staff will go out of their way to make the best service available

The fact that booked with options of no payment required and pay at the property yet they charged one night fare way in advance .

Breakfast was amazing. Food, service and staff ????

Little far from metro…have to walk till IKEA to catch metro

Clean and quiet place. Staffs are friendly and efficiency.

A little bit far from metro station.

The hotel is always clean and well organized with a bright atmosphere. Both the buffet and the fine dining restaurant were good options for when we wanted to stay inside the hotel and eat. The breakfast buffet was spacious and had lots of food variety for us to choose from, and every morning they would swap out certain dishes for new ones so we could try different options.

The air conditioning in the rooms could have been a bit stronger during our stay. The hotel's location may also not be as convenient (depending on your point of view and preferences) since it is a bit further away to get to the more busy city areas, major tourist attractions and shopping centers. Neither of these were too big of a bother for our family, but these are points worth noting if relevant to your needs.

My family enjoyed the stay. Friendly and helpful staff. My family wanted the windows to be opened and staffs made it possible after some procedures. Most of the times it is easy to call a cab. Quiet and cozy neighborhood and we rested well.